KnowledgeBase Online orders can be entered 7 days a week and 24 hours per day. Orders are processed and shipped Monday thru Friday except for holidays and scheduled business closings. Saturday and Sunday are not included in delivery times. We strive to ship all in stock orders within 72 business hours, excluding holidays and scheduled business closings. For expedited processing of your order call our customer service department at 310-697-3745.  UPS pick ups are Monday - Friday, 2:30 p.m. and 6:00 p.m. Please contact KnowledgeBase customer service should you have any questions. Please plan accordingly so materials will arrive in a timely manner.

An additional handling fee will be charged for all orders that are shipped on a Purchase Order request.

All shipments from the KnowledgeBase Online Bookstore will be shipped via UPS Ground.

(Call the KnowledgeBase customer service department if you need other shipping options for your order.)

Second Day Air via UPS is available only in the U.S.

Next Day Air via UPS is available only in the Continental U.S.

Shipping times may vary when shipping to remote locations.

The times given on the Shipping Selection screen reflect the time it takes the shipping agency to deliver the package and does not account for processing time. We strive to ship all in stock orders within 72 business hours.

The cost reflected on the Shipping Selection screen is for Shipping and Handling costs.

We reserve the right to refuse any order you place with us at anytime for any reason. We may, in our sole discretion, limit or cancel quantities purchased per person, per business or per order. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors or not in our best interest.In the event that a credit card has already been charged, and an order subsequently cancelled, KnowledgeBase Consulting Group LLC will issue a refund to the credit card account in the amount of the charge in 3-5 business days. If a change or cancellation to an order occurs, we will attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was placed.

For any orders outside of the U.S. a minimum purchase of 10 training manuals must be placed. Shipping fees are standard and cannot be altered at anytime for orders outside of the U.S. Orders outside of the U.S. will take an additional 3-5 business days to process.

The customer has the right to cancel the order prior to shipping. once an order has been shipped, the customer can no longer cancel their order.

KnowledgeBase Consulting Group LLC will not issue any refunds after an order has been shipped.

Items damaged during shipping may be exchanged for the exact item only.

KnowledgeBase Consulting Group LLC only provides a refund for shipping costs if the return is a direct result of our company's error.

Return Process

A copy of the original invoice must accompany the return of the book. Failure to provide this copy will result in an unprocessed return. Returns should be sent to:

KnowledgeBase Consulting Group
ATTN: Returns Department
1915 Curtis Ave. #A
Redondo Beach, CA 90278

SHIPPING COSTS ARE NOT REFUNDED.

For more information on cancelling orders and returning items, please contact

Marilou Ower 310-697-3745.

The KnowledgeBase Online Bookstore accepts the following methods of payment:

Your order will ship when payment is received.

 

PayPal

 

 

Security & Privacy

PayPal protects your financial information with industry-leading security and fraud prevention systems. When you use PayPal, your financial information is not shared with KnowledgeBase Consulting Group LLC. Once your payment is complete, you will be emailed a receipt for the transaction.

 

Check / Money Order (Continental U.S. Companies only)

Once you have submitted your order, you may mail a check or money order made out to:

KnowledgeBase Consulting Group

PO Box 2671

Redondo Beach, CA 90278

Please note the following when paying by personal check:

• Orders will not be shipped until account and funds are verified.
• Checks will need to include a 5% additional processing fee.
• Checks must be made payable to KnowledgeBase Consulting Group in U.S. dollars.
• Preprinted checks only, no starter checks.
• The check must have a U.S. physical address. If using a post office box, please write the physical address in and initial it. Please include your phone number, with area
  code, on the check. If the check is received without this information, the order will be cancelled.
• All checks must be drawn on U.S. or U.S. Territory banks.
• Numeric and written-out dollar amounts must agree.
• Any alterations to the check will be returned for re-payment.

Please note the following when paying by money order:

• Orders will not be shipped until account and funds are verified.
• Checks will need to include a 5% additional processing fee.
• Money orders must be made payable to KnowledgeBase Consulting Group.

Purchase Order

Purchase orders are available only in the Continental U.S. only. Please print and return a copy of the purchase order and an authorized signed copy of your company's requisition form to our office via email or postal mail. Your order will remain in a pending status until we receive the signed authorization in our office along with payment in full.

 

An additional handling fee will be charged for orders shipped on Purchase Orders.

 

KnowledgeBase Consulting Group is dedicated to safeguarding the privacy of our website visitors. These are the guidelines we use for protecting the information you provide during a visit to our site. We are committed to protecting your privacy. This privacy policy is provided to you so that you can understand the manner in which we collect and use your information and the efforts we use to protect it.

In a few areas on our website, we ask that you provide information that will enable us to assist you with technical support or to follow up with you after your visit. In each instance, we may ask for your name, business name, mailing address, email address, business telephone and fax numbers, as well as information about what software you use and your installation and configuration.

The information you provide to us will be kept strictly confidential and used only by KnowledgeBase for our own marketing and/or client services. KnowledgeBase will not disclose your information to any other organization without your consent. In the case of newsletters and mailing lists, you will be able to "unsubscribe" at any time by contacting us via email or telephone.

KnowledgeBase Consulting Group, LLC. recognizes the need for consumers to control the use and management of personal information. By personal information we mean information that can be used to identify or contact an individual. This includes a first and last name, a physical address, an email address, or a phone number. If you are visiting our site to browse merchandise or find information about our business or our products, you do not need to provide any personal information. If you decide to make a purchase, however, we do collect this information so that we can provide you with the product or service you requested and so that we can contact you with information regarding your order.

Our website makes use of various technologies to collect information about types and versions of internet browsers used when accessing our web site. This information, and information about internet IP addresses, as well as date and time web pages are visited are stored in various security and traffic logs. Our service provider reviews these logs, using statistical analysis, in an effort to track and predict traffic patterns and estimate resource needs. Unless we are tracking down a technical problem or we suspect either fraudulent behavior or illegal conduct we do not trace specific user sessions.

KnowledgeBase Consulting Group, LLC. uses personal information provided by you so that we can service your order. Also note that we may need to transfer that information to our agents or employees of our service providers. For example, we may need to provide your address to a wholesaler or a shipping company that will ship a product directly to you. We will only transfer the information to the extent necessary to provide the requested information, service, or product to you. We will not sell or trade your information to unrelated third parties. When you submit an order you will receive an email confirmation from our system. As your order status changes you may also receive notifications via email. These notifications are considered part of our service and may not be disabled. We will send the email but we cannot guarantee delivery. You are responsible for providing a valid email address and for updating it when your address changes. KnowledgeBase Consulting Group, LLC. may, depending on the importance and urgency of the notification, choose to contact you via telephone or postal mail. When doing so we will use the phone number and/or address associated with your account or transaction. We may also periodically send you email notifications concerning products or services offered by our bookstore. Any such notification will include instructions for opting out of future mailings.

We do partner with other third parties to provide various products and services. When you sign up for these services or products we will share required personal information that is necessary for the third party to provide the product or service to you. We take reasonable steps to ensure that these third parties are obligated to protect your information on our behalf. It is also against our policy to sell or trade information collected online without consumer consent. We may, however, release personal information if we are legally required to do so. If we are legally compelled to release information to a third party, KnowledgeBase Consulting Group, LLC., may or may not notify you of this release. Notification will be at the discretion of KnowledgeBase Consulting Group, LLC. and will be based on the nature and conditions surrounding the release of information.

Your user profile is accessible from our website and you may update it at anytime. Our web site provides you with the ability to change your phone numbers, physical addresses, and email address information stored in your profile. You may also write or e-mail to us at the address listed at the bottom of this policy to request that we make the change for you.

Our website uses cookies, session identifiers, JavaScript(tm), and browser detection technology to provide consumers with a more pleasant online experience. Many browsers provide consumers with the ability to disable some or all of these technologies. Disabling them, especially in the case of JavaScript(tm), may prevent you from viewing some web pages and will prevent you from adding items to your shopping cart for purchase. Note that the cookies we use do not place any personally identifiable information on your computer. Our site also does not participate in Ad Networks or use Web Bugs/Web Beacons to track consumer activity.

KnowledgeBase Consulting Group, LLC. takes reasonable steps to ensure that your information is protected. On our website we use industry standard Secure Sockets Layer (SSL) encryption when collecting your personal information. Our website is hosted in a data center which makes use of multiple levels of redundant firewalls and database encryption to protect information. Internally, we limit access to your information to those employees or agents who we believe have reasonable need to use the information to provide products or services to you, or to perform their jobs.

KnowledgeBase Consulting Group, LLC. first established a privacy policy in 2002. We periodically make changes to the policy to reflect additions or changes to our practices. You may review the current policy at anytime by returning to this web page. 

This privacy policy complies with ecommerce industry best practice guidelines and with California's Privacy Protection Act. If you have any questions or concerns about this policy please contact us using the information provided below.

KnowledgeBase Consulting Group, LLC.
ATTN: Privacy Issues
PO Box 2671
Redondo Beach, California 90266

Copyright Notice
© Copyright 2008 KnowledgeBase Consulting Group, LLC. All rights reserved. This notice covers our entire web site, including every page, registration form, and function managed by KnowledgeBase Consulting Group. Reproduction of written content or images is prohibited.